Experiences with DimDim Free Web Conferencing

I decided of the three free web conferencing tools I’d looked at, I’d decided to give DimDim a try. The first time I tried it, I had issues with sharing my desktop, but I heard back from their customer service folks and they said to check the box that says “do not show this again”, so I did. The 2nd time I tried it, I still had to click the “Allow” button three times on the popup (after clicking the “do not show this again” checkbox) before it shared my desktop, but the third time I tried it, the popup didn’t even show up. It just worked!

What I like about DimDim:

  • You don’t have to install any software to attend a meeting! That’s awesome! The only thing that requires a software install is sharing your desktop. Attendees don’t even have to register. You only have to register on the site if you want to host a meeting.
  • They do seem to have given some thought to usability and the customer carewords factor. It’s got a very simple layout, with large, easy-to-find-and-click buttons and clear labels. They use icons very effectively to help users interpret the areas of the screen. The features are named with user-friendly words. You can see all the meetings you’ve scheduled, and very easily start or join a meeting.
  • Web conferencing is really easy. I’ve only done a couple quick tests, but we found we could draw on the whiteboard, and my participants could see and hear me via the video/microphone on my computer without dialing into a conference line. (I couldn’t hear them because neither of my helpers had a microphone.) There is a conference line available, though, so how does that work with the folks who are just using microphones on their computers? Not sure.
  • Chatting was effective and easy. I would say something through the microphone, and my helpers would chat back at me.
  • You can easily see who’s there in the list of participants on the left. I also discovered participants can change their “mood” to agree (thumbs up), or disagree (thumbs down), leave for a moment (be right back icon), etc. I’m not sure how many users will find that little feature because it’s not obvious, but perhaps it’s not that necessary either.

What I don’t like:

  • It’s awkward how the desktop sharing software installation happens without warning during the meeting. My friend was really confused when I quit talking and “disappeared” on her just when I said I was going to share my desktop with her. I didn’t know it was going to happen, either, because they’d been so adamant about “no software to install” on the web site, so it totally took me by surprise. 
    • A better way to handle this might be to inform the meeting host right away when they schedule or initiate the meeting that they will need to install some software in order to share their desktop during the meeting, and would they like to install it ahead of time. If it’s at the beginning of a spontaneous meeting, you need to inform the participants what’s happening (or better yet, let the leader of the web conference say something to their participants before starting the install). This is obviously something they didn’t usability test this or they would have noticed a glaring problem there.
  • It’s great that DimDim is browser based, but then again, the problem is that it’s browser based, so if for some reason your browser crashes (even if the reason is unrelated to DimDim), your meeting is gone. That’s scary if you’re giving a demo of some web-based application, for example. Maybe in some cases, installing software may be a good thing, at least for the presenter.
  • For some reason, my boss wasn’t able to join the meeting when I tried to use it for a real meeting. Yet, my other coworker (who’s in San Fran) was able to get into the meeting even after I’d given up and ended the meeting. My boss says he tried 4 times over 10 minutes and it wouldn’t let him in. I’m not sure what’s up with that, but now I can’t use it for any meetings with my boss. Sigh.

That’s a short summary of my brief experiences with DimDim. Overall, it’s a very usable tool, and it seems to work pretty well, once you have the desktop sharing software installation taken care of.

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5 Responses to “Experiences with DimDim Free Web Conferencing”


  1. 1 Steve September 10, 2008 at 9:50 pm

    Thanks for the thoughtful review. We took pains to ensure that even if your browser crashes your meeting isn’t gone – simply start the meeting again and your guest won’t even know you were gone.

    Thanks for the usability hint the installation of the screencasting plug-in. We have a perfect location to notify hosts they will may momentarily “disappear” We also invite hosts in the initial registration email to do a pre-flight check and pre-install the plug-in in advance, but perhaps that isn’t obvious enough. Thanks again for your thoughts. It will help us make Dimdim better.

  2. 2 senseq February 22, 2009 at 7:12 pm

    Hey there,

    We use dimdim for many of our meetings. I love dimdim and really think of it as the best thing since sliced bread!
    However, I have faced some issues with people in India sharing their connections on the internet – it is slow. Also, I wish dimdim also gave a ‘control’ option when someone is making a presentation – so that the other person can take control of their computer.
    Last up, I just haven’t been able to configure dimdim conference line to give a ‘beep’ when somebody joins or leaves. This makes it difficult to be assured of confidentiality in the meeting.

    All in all, I’m glad these guys are there, our team loves their service, and we thank them for giving this out for free.

    Senseq
    (Likebucks is a Bargain Hunger’s Search Engine)

  3. 3 Kevin Micalizzi, Dimdim Web Conferencing February 25, 2009 at 8:35 am

    Senseq-

    Thank you for the feedback. We are working on a release, due in the next few weeks that will dramatically improve the speed of desktop sharing. The team is also working on remote control – which would allow you to remotely control an attendees computer, with their permission, of course.

    On the conference line, we are looking at ways to improve it, if you have a better conferencing option you can use it. Just go into preferences to change the dialing instructions for all meetings, or set it when you schedule/start individual meetings.

    Thanks again for the feedback!

    -k
    Kevin Micalizzi, Community Manager
    Dimdim Web Conferencing / e: kevin@dimdim.com / twitter: @dimdim

    • 4 krauseann February 25, 2009 at 8:58 am

      Thanks for the info, guys! I need the give control feature for remote usability testing. My boss is also fed up with webex. Perhaps I’ll have to give dimdim another try.


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