Comments on: Why Zappos Works http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/ "If the user can't use it, it doesn't work" --Susan Dray Tue, 17 Nov 2009 16:52:11 +0000 http://wordpress.com/ hourly 1 By: Michael J Fox http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-370 Michael J Fox Wed, 11 Nov 2009 02:21:37 +0000 http://worldofusability.wordpress.com/?p=368#comment-370 This is by far the most amazing ecommerce success story I know of. Its more and more amazing every time I learn something from Tony.He has to be one of the best Word of Mouth advertisers I know of. This is by far the most amazing ecommerce success story I know of. Its more and more amazing every time I learn something from Tony.He has to be one of the best Word of Mouth advertisers I know of.

]]> By: Customer Service: Rackspace Gets Personal « Site2Next http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-347 Customer Service: Rackspace Gets Personal « Site2Next Fri, 28 Aug 2009 09:16:43 +0000 http://worldofusability.wordpress.com/?p=368#comment-347 [...] for culture” and empower customer service reps to go above and beyond the “call” of duty. As Tony Hsieh shared with the crowd at Online Market World: “A woman found the perfect pair of shoes for her husband and she was waiting for her husband to [...] [...] for culture” and empower customer service reps to go above and beyond the “call” of duty. As Tony Hsieh shared with the crowd at Online Market World: “A woman found the perfect pair of shoes for her husband and she was waiting for her husband to [...]

]]> By: A Visit to Zappos | Design | Tech | Culture http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-331 A Visit to Zappos | Design | Tech | Culture Wed, 13 May 2009 10:02:49 +0000 http://worldofusability.wordpress.com/?p=368#comment-331 [...] | More about Zappos at World of Usability: Why Zappos Works This entry was posted on Wednesday, May 13th, 2009 at 4:01 amand is filed under Neatorama. You [...] [...] | More about Zappos at World of Usability: Why Zappos Works This entry was posted on Wednesday, May 13th, 2009 at 4:01 amand is filed under Neatorama. You [...]

]]> By: Zappos, l’azienda che ama la concorrenza | Ninja Marketing / Non-Conventional Marketing Do http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-313 Zappos, l’azienda che ama la concorrenza | Ninja Marketing / Non-Conventional Marketing Do Mon, 16 Mar 2009 10:31:40 +0000 http://worldofusability.wordpress.com/?p=368#comment-313 [...] Sembra proprio che ciò che anima la sua cultura aziendale sia l’amore, come dice Andy Sernovitz. Non ci credete? leggete di più su zappos qui. [...] [...] Sembra proprio che ciò che anima la sua cultura aziendale sia l’amore, come dice Andy Sernovitz. Non ci credete? leggete di più su zappos qui. [...]

]]> By: Corporate Web Site Gives Way to Community: It Had to Happen « SmoothSpan Blog http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-302 Corporate Web Site Gives Way to Community: It Had to Happen « SmoothSpan Blog Wed, 04 Mar 2009 16:27:33 +0000 http://worldofusability.wordpress.com/?p=368#comment-302 [...] I’ve watched a lot of companies try to harness Social Media to create value for their businesses.  Heck, my company Helpstream does this as its core competency.  The realization that your customers are in control is a common thread that most businesses don’t understand.  They work hard to control the customer, but at best they only influence them.  At worst, too much heavy-handed control results in lower customer satisfaction.  Have you noticed how the big satisfaction stories seemingly involve almost no control at all?  Take a look at Zappo’s.  There isn’t a lot of rhyme or reason to their customer service when you look at the anecdotes.  It’s one preposterous thing they’re doing for the customer after the other.  Consider this anecdote: [...] [...] I’ve watched a lot of companies try to harness Social Media to create value for their businesses.  Heck, my company Helpstream does this as its core competency.  The realization that your customers are in control is a common thread that most businesses don’t understand.  They work hard to control the customer, but at best they only influence them.  At worst, too much heavy-handed control results in lower customer satisfaction.  Have you noticed how the big satisfaction stories seemingly involve almost no control at all?  Take a look at Zappo’s.  There isn’t a lot of rhyme or reason to their customer service when you look at the anecdotes.  It’s one preposterous thing they’re doing for the customer after the other.  Consider this anecdote: [...]

]]> By: Lee Steele http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-233 Lee Steele Mon, 03 Nov 2008 22:44:07 +0000 http://worldofusability.wordpress.com/?p=368#comment-233 Zappos' success - another great example of "doing well by doing good." Excellent article. A company I'd like to work for! Zappos’ success – another great example of “doing well by doing good.” Excellent article. A company I’d like to work for!

]]> By: Customer Service: Rackspace Gets Personal | Get Elastic http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-227 Customer Service: Rackspace Gets Personal | Get Elastic Tue, 28 Oct 2008 15:23:26 +0000 http://worldofusability.wordpress.com/?p=368#comment-227 [...] and empower customer service reps to go above and beyond the “call” of duty. As Tony Hsieh shared with the crowd at Online Market World: “A woman found the perfect pair of shoes for her husband and she was waiting for her husband [...] [...] and empower customer service reps to go above and beyond the “call” of duty. As Tony Hsieh shared with the crowd at Online Market World: “A woman found the perfect pair of shoes for her husband and she was waiting for her husband [...]

]]> By: Network Marketing Mindset http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-215 Network Marketing Mindset Tue, 21 Oct 2008 07:53:50 +0000 http://worldofusability.wordpress.com/?p=368#comment-215 A system that brands you in network marketing A system that brands you in network marketing

]]> By: Ryan Buchanan http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-211 Ryan Buchanan Sun, 12 Oct 2008 20:15:02 +0000 http://worldofusability.wordpress.com/?p=368#comment-211 I hope this is the new generation of all 20 and 30-something year old entrepreneurs running their businesses where employees come first and customer evangelists come from that. Life is boring if you play it safe. Dare to delight customers and be a little different. I hope this is the new generation of all 20 and 30-something year old entrepreneurs running their businesses where employees come first and customer evangelists come from that. Life is boring if you play it safe. Dare to delight customers and be a little different.

]]> By: DJ Waldow http://worldofusability.wordpress.com/2008/10/08/why-zappos-works/#comment-203 DJ Waldow Fri, 10 Oct 2008 19:11:21 +0000 http://worldofusability.wordpress.com/?p=368#comment-203 One of the most inspiring blog posts I've read in some time... Thanks for sharing. DJ Waldow twitter.com/djwaldow One of the most inspiring blog posts I’ve read in some time…

Thanks for sharing.

DJ Waldow
twitter.com/djwaldow

]]>